Returns & exchanges

Consumers are entitled to a right of revocation for contracts for the delivery of goods in accordance with the following provisions.

A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity.

Cancellation policy

Right of withdrawal
You have the right to cancel this contract within 14 days without giving reasons.
The revocation period is 14 days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (Weststrand Ventures GmbH, Herrnstr. 2a, 60599 Frankfurt, Germany, Tel: +49 69 49086073, e-mail: of your decision to withdraw from this contract by means of a clear statement (e.g. letter, e-mail). You may use the attached model revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of withdrawal before the end of the revocation period.

Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us or to Weststrand Ventures GmbH Logistics, Agnesstr. 41, 80798 Munich, Germany, without delay and in any event no later than fourteen days from the day you notify us of the cancellation of this agreement. The deadline is met if you send the goods before the end of the fourteen day period. You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exclusion or premature expiration of the right of withdrawal:
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time of the conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of the conclusion of the contract.

Sample revocation form (If you want to revoke the contract, please fill out and return this form)

To Weststrand Ventures GmbH, Herrnstr.2a, 60599 Frankfurt, e-mail:

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods (*)/
the provision of the following service (*)

Ordered on (*) / Received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of communication on paper)

(*) Delete as appropriate